Opsgenie is approaching end of support. As an Atlassian Gold Solution Partner, Titansoft helps you migrate to Jira Service Management (Service Collection) or Compass with zero downtime.
Since 2018, Atlassian has been steadily integrating Opsgenie’s capabilities into its platform and products to help Dev and IT teams collaborate more smoothly. Today you have two clear migration paths.
After Opsgenie reaches end of support, you won’t be able to log in, and all unmigrated data will be deleted. The sooner you start, the more comfortably you can complete validation, training and cost planning—avoiding operational disruption and data loss.
See the key timeline →Most migrations take only minutes. Opsgenie and JSM / Compass share the same backend architecture, so the process doesn’t affect notification delivery or day-to-day operations.
As an Atlassian Gold Solution Partner, Titansoft helps you evaluate options, plan the timeline, handle edge cases and manage cost transitions.
Atlassian brings Jira Service Management, Customer Service Management, Assets and Rovo Agents together into a single, AI-powered service management solution. The Jira Service Management you migrate Opsgenie to is the very core of Service Collection.
Core service management that connects Dev, IT and business teams, improving the employee experience and service resilience.
A brand-new customer-facing service app that strengthens external customer support with AI and closes the feedback loop between the front line and the business.
A flexible asset database to track, manage and visualize critical assets and services, and map their dependencies.
AI teammates that help triage and deflect requests, resolve incidents and generate knowledge.
These apps are sold together as an integrated collection (not individually). They share service management technology such as queues, SLAs, forms and reports, and are built on the Atlassian platform (Rovo, Teamwork Graph, Automation, Analytics, Security).
Service for “inside the organization” (ITSM)
Service for “external customers” (CSM)
Both share the same service management technology and are likewise built on the Atlassian platform.
As the Opsgenie Owner, go to Settings > Migrate Opsgenie, and the system will recommend the migration path that best fits your usage.
Jira Service ManagementAlerts + On-call + Incidents + an end-to-end ITSM solution
CompassAlerts + On-call + a comprehensive internal developer platform
All offer alerting and on-call, but they differ markedly in incident, change and problem management as well as AI capabilities.
| Feature category |  Opsgenie |
Jira Service Management |
Compass |
|---|---|---|---|
| Alerting & on-call | ✓ | ✓ | ✓ |
| Incident management | ✓ | ✓ | ✕ |
| Change management | ✕ | ✓ | ✕ |
| Problem management | ✕ | ✓ | ✕ |
| AIOps | ✕ | ✓ | ✕ |
| AI-powered ITSM | ✕ | ✓ | ✕ |
For the full feature differences, see the official Atlassian docs: Feature changes and deprecations in JSM ｜ What to expect from Opsgenie migration
Jira Service Management doesn’t just inherit Opsgenie’s alerting and on-call—it brings the full set of ITIL/ITSM practices together on one platform. Below are the customer pain points each service management practice addresses, along with how JSM solves them.
Requests scattered across email and DMs, repetitive small requests flooding IT, and employees unable to check their own status.
Alerts scattered across monitoring tools, no clarity on “who’s responsible right now,” and every incident feeling like starting from scratch.
Alert noise drowning out important signals, on-call rotations built by hand in Excel, and no automatic escalation when the first responder doesn’t answer.
The same kinds of incidents recurring, constant firefighting, and preventable incidents slipping through for lack of tracking.
Lengthy approval processes slowing delivery, change risk hard to assess up front, and information gaps between development and operations.
The same questions asked a dozen times a day, docs outdated and scattered, and critical knowledge stuck in a few people’s heads.
Assets scattered across spreadsheets, inventories that never reconcile, and no idea which systems are affected when an incident hits.
The front line swamped by repetitive requests, lengthy ticket handoffs eating up time, and no one to respond in real time after hours or on weekends.
JSM’s incidents, alerting, on-call and incident swarming are all powered by Opsgenie, and included across every cloud plan—migrate from Opsgenie and you won’t lose a single one of these core capabilities.
Choose your industry to see the relevant “applicable products” and real-world “use cases” for JSM. Content compiled from Atlassian’s official industry pages.
Representative features you’ll be able to use after migrating, spanning IT operations, customer service, developer collaboration and the employee experience. Below are actual Atlassian product screens.
View, assign and handle alerts directly within JSM, without switching to a separate tool.
Atlassian Intelligence automatically groups similar alerts, reducing noise and prioritizing the response.
Organize requests with Queues, Board or Calendar views to keep tabs on dependencies and timelines.
Condense long conversations into key takeaways in one click, helping agents get up to speed and respond faster.
Deflect common requests right from Slack or Microsoft Teams, automatically creating and assigning tickets.
Prebuilt forms and a Help Center let users submit bug reports and service requests on their own.
Build a branded, personalized employee service center for teams like HR and facilities, boosting self-service rates.
From Standard to Enterprise, scale up to meet your governance, compliance and support needs. Upgrade to Premium for 24/7 support, an SLA guarantee, and advanced ITSM / AIOps capabilities.
👆 Click a column header (Standard / Premium / Enterprise) to switch the highlighted edition
| Feature | Standard Standard |
Premium Recommended | Enterprise |
|---|---|---|---|
| Customer support | Regional business hours | 24/7 (critical issues <1 hour response) | 24/7 + a dedicated senior support team |
| Uptime SLA | — | 99.9% | 99.95% |
| Storage | 250 GB | Unlimited | Unlimited |
| Major incidents / month | 100 | Unlimited | Unlimited |
| Post-incident reviews (PIR) | 5 | Unlimited | Unlimited |
| Incident creation methods | Manual only | Manual / automatic / API / template | Manual / automatic / API / template |
| Alert voice notifications | |||
| Advanced change management (CI/CD deployment gating) | |||
| Problem management queues | |||
| AIOps (alert grouping / similarity detection) | |||
| AI incident creation / AI PIR / Slack timeline | |||
| Automation rule limit | 1,000 / agent | 1,000 / agent | Unlimited |
| Data residency | |||
| Release tracks | |||
| Sandbox | |||
| IP allowlist | |||
| SSO / SCIM / AD sync | Requires Atlassian Guard add-on | Requires Atlassian Guard add-on | Included |
Data compiled from Atlassian’s official Jira Service Management Premium page (including Admin controls); some figures are based on the official plan comparison table, with the Atlassian website’s announcements taking precedence.
With the Jira Service Management mobile app, you can submit, approve and resolve tickets in real time wherever you are—so service never stops just because you’ve left your desk.
Your data is “copied” to the target platform while your existing Opsgenie stays as is, so both sites can run in parallel and you can validate with confidence.
Use it to verify that everything is configured correctly, let your team gradually adapt to the new system, and only officially shut down Opsgenie once you’ve confirmed alerting / on-call workflows are working.
The earlier you plan, the more room you have to complete validation, testing and user training.
Let Titansoft help you assess your current state, plan the timeline and complete your migration with confidence.
Titansoft is an Atlassian Gold Solution Partner offering migration assessment, solution planning, cost transition and technical support. Get in touch and we’ll tailor a migration path for you.